The BOOTICCA online store , 38 avenue des Gobelins, 75013 Paris, mentions in these General Terms and Conditions of Sale, in accordance with the law, information about the company, products, price, delivery, contractual conditions and guarantees, the right of withdrawal, the termination of the contract and the settlement of disputes
38 avenue des Gobelins, 75013 Paris FRANCE.
Tel: +33 (9) 50 89 95 70
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties, BOOTICCA on the one hand and the natural or legal persons wishing to make a purchase on the website www.booticca.com on the other hand, in the framework of online sales.
These General Conditions of Sale govern the sale of products on the day of placing the order by the customer. They apply to all modes of order proposed by BOOTICCA.
These General Conditions of Sale can be read on the website https://booticca.com/ They can also be sent by mail or by mail on request of the customer.
The customer acknowledges having read, at the time of placing the order, the terms and conditions of sale set forth on this site, governing the contractual relationship between BOOTICCA and his client, both parties accepting them without reservation, in their entirety.
The fact for the customer to tick the box “I accept the General Conditions of Sale of the shop” before confirming his order entails the express acceptance by the customer, without reservation and in their entirety, the General Conditions of Sale.
The customer acknowledges by this act, having read, understood and accepted the present General Conditions of Sale. The purchase by internet, telephone or postal mail also implies the acceptance without reserve and in their entirety, of the present General Conditions of Sale which it recognizes having previously read and understood. Consequently, the customer acknowledges being informed that his agreement regarding the content of these general conditions of sale does not require the handwritten signature of this document.
The products are presented both in the form of photos (the most faithful possible but some differences in particular in the color rendering, may occur) and also in the form of a description to know the essential characteristics of the product before purchase. The information and characteristics are given by BOOTICCA. The company reserves the right to modify the product assortment.
BOOTICCA can not be held responsible in case of non-performance of the contract concluded in case of out of stock, unavailability of the product, force majeure, disruption, partial or total strike including postal services and means of transport and / or communication, floods, fire…
Prices are quoted in Euros and are applicable from the date of sending of validation of the order by the customer. They do not take into account the delivery costs, invoiced in addition and indicated before the final validation of the order. The full payment is made when ordering unless specific offer indicated on the site or the online store. Since BOOTICCA’s suppliers’ prices are constantly changing, the prices displayed on the site are subject to change at any time. But the applicable price is the one indicated on the site at the date of registration of the order by the customer.
The customer has a means of payment, to pay his order: Paypal.
BOOTICCA reserves the right to suspend any order management and any delivery in case of refusal of authorization of payment by credit card from the accredited organizations or in case of non-payment. It reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully paid or a previous order or with whom a payment dispute is being administered
Despite the verification procedures put in place, BOOTICCA can not be held responsible for any misappropriation or fraudulent use of means of payment. BOOTICCA retains full ownership of the products sold until receipt of all sums due by the customer as part of his order. The transfer of ownership of a property purchased to BOOTICCA by the client to a third party will not be supported by BOOTICCA. Only the original purchaser of the product can claim access to the clauses of these general conditions of sale.
The products are delivered to the address indicated by the customer on the order form. It is therefore up to the customer to verify the information he provides. In this context, all order forwarding costs will be borne by the customer.
In case of delivery delay of more than 3 days compared to the planned date, it is desirable to contact us by email or telephone in a very first place. If the package is already shipped, then you must check with your post office that the package is not pending and report the delay by mail. We will contact the Post Office to start an investigation that can last 21 days. If the package is found, it will be rerouted to your home. If it is not, after 21 working days of investigation, it will be considered lost by the Post Office and that is when we can send you a replacement product, at our expense or if the product no was no longer available, we would reimburse you for the amount of products affected by the loss of the carrier.
In the event of anomaly concerning the delivery (damaged parcel, broken products …), the customer will have to indicate it on the delivery order accompanied by his signature. Indeed, the customer is required to check the condition of the packaging of the goods on delivery, report the damage due to the carrier on the delivery and by registered letter within 48 hours and BOOTICCA in a delay of 48h. If the parcel is delivered by the Post Office, and it arrives open or damaged, the customer is required to have the postman or the Post Office (make a report of despoliation: finding 170) notice so that BOOTICCA can open a investigation and compensation procedure.
In case of error of delivery or products not compliant with the order form, the customer will make a complaint by email (firstname.lastname@example.org) to BOOTICCA, within 48 hours of delivery. After this period, or if the above rules are not respected, the claims will be rejected. Any product to be exchanged or refunded must be returned in its entirety within 14 days of the BOOTICCA agreement. If this procedure is not followed, the complaint will be rejected.
In the event of a strike by the Post Office, the carrier, or any exceptional event slowing or preventing the delivery of the package, BOOTICCA can not be held responsible for delays caused.
Shipping costs are billed to the customer based on the weight of the package, the place of delivery, carrier or delivery method. They are indicated to the customer in his shopping cart before the final registration of the order. Any validation of the order entails a payment obligation. An email is sent to the customer to confirm the order taking provided that the email address provided by the customer does not contain an error.
In accordance with the law, the customer has a period of 14 calendar days to exercise his right of withdrawal without having to pay any penalties, with the exception of the return costs of the products concerned. This period runs from the day of receipt of the products by the customer.
The return request can be made by contacting BOOTICCA, by email, by the contact form on the site, or by telephone. BOOTICCA will then tell the client how to proceed. The customer is advised to return products by registered mail and / or with additional insurance guaranteeing, if necessary, the compensation of the products up to their market value in case of loss of this merchandise. Return is at the client’s risk. It is therefore up to him to keep the proofs of return. The return costs are the responsibility of the customer. Returned products must be intact, in perfect condition for resale, in their original packaging. They will not have been used, will not have undergone even minor deterioration and will be in a perfect state of cleanliness. Any product damaged, incomplete, or whose original packaging is damaged will not be exchanged or refunded.
The refund is made no later than 14 days after the return of the parcel. Some products may not be subject to the right of withdrawal in accordance with Article L 121-20-2 of the Consumer Code, limiting conditions that are extended to the possibility of cancellation of the order. In particular, when providing tailor-made products for the customer, customized or customized. The exchange request must be made within 14 calendar days from the date of receipt of the product concerned. If the new product requested in exchange is of a higher amount, the customer will have to make the payment of the difference before shipping the new product. Conversely, if the amount is less than the initial amount, the customer’s account will be credited with this difference. The shipment of the new product will be made after return of the exchanged product. If the shipping costs related to the replacement product are higher than the initial shipping costs, BOOTICCA may ask the customer for additional participation in the shipping costs.
If one or more stipulations of the present General Conditions of Sale are held to be invalid or declared as such under a law, a regulation … the other stipulations will retain all their force and their scope. The General Conditions of Sale applicable are those in force on the date of the registration of the order. They can be modified at any time by BOOTICCA.
These General Conditions of Sale are subject to French law. This is so for the rules of funds and form. In case of dispute or claim, the customer will first contact BOOTICCA for an amicable agreement. In the absence of an amicable agreement, the competent court will be the court of Paris (75).
All texts, images, … reproduced on the BOOTICCA website and shop are protected by copyright and by intellectual property rights.