Once your order has been processed and shipped, please allow 5 to 20 business days for the delivery of your order. A tracking number will be sent to you by e-mail once your order has been shipped. Once the order has been shipped, we can not cancel the order or redirect the package to another address.



Note: We do not accept returns or exchanges on international orders. For a list of countries to which we ship, please visit our FAQ page. PLEASE NOTE

  • You will receive your order between 5 and 20 business days from the date of shipment and not from the date the order is placed. We do not guarantee arrival dates for international packages due to many factors beyond our control, including weather / natural disasters, customs clearance delays and / or mail delays.
  • Once your payment is authorized and verified, the processing of your order in our warehouse can take up to two business days.
  • Orders reported by the system may be asked to verify additional information and we are not responsible for any delay in processing your order.
  • Business days do not include weekends or holidays. Orders placed on Friday after 12:00 or on weekends will begin processing the following Monday.
  • The shipping costs are calculated during the order and do not include customs fees or taxes.

Once your order has been processed and shipped, please allow 5 to 20 business days for delivery of your order. A DHL tracking number will be emailed to you once your order has been shipped. Once an order is shipped, we can not cancel the order or redirect the package to a different address. It is therefore the responsibility of the customer to coordinate with DHL.


BOOTICCA is not responsible for the customs duties and taxes applicable to your parcel. You will be responsible for paying these additional fees for customs clearance. We must declare all items at their full price and we can not change this amount to reduce customs fees.

Your order may be subject to customs fees or taxes, which are collected when a shipment reaches your country. However, the amount depends on the country in which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown

If you refuse your package or if the package is returned to the sender, you are responsible for the original shipping charges and any customs fees or taxes. If the package is undeliverable and returned to booticca.com , the shipping and return charges will be deducted from the amount of the payment of the refunded goods. In the event that the return price of the goods exceeds the total amount of the goods, shipping costs included, the parcel will be abandoned and you will not be refunded.

  • All our items are quoted in US dollars or French euro and we charge your account in US dollars or French euro. The bank that issued your credit card will determine the exchange rate.